Frequently Asked Questions
Everything you need to know about ordering from Blue Jeans.
How do I place an order?
Browse the shop, add products to your cart, then click "Proceed to Checkout". Fill in your delivery details, choose a payment method (Cash on Delivery, bKash, Nagad or Rocket) and place your order. We will call you to confirm before dispatch.
How long does delivery take?
Inside Dhaka: 1–2 working days. Outside Dhaka: 2–4 working days. You will receive a call before delivery.
What are the delivery charges?
Inside Dhaka ৳60, outside Dhaka ৳120. Orders over ৳2,000 get FREE delivery.
How do I pay with bKash / Nagad / Rocket?
Choose your mobile wallet at checkout, send the total amount to the number shown using the "Send Money" option, then enter the Transaction ID (TrxID) in the box. We verify your payment before dispatch.
What is Cash on Delivery?
You pay cash to the delivery agent when your parcel arrives. Available all over Bangladesh.
Can I exchange if the size doesn't fit?
Yes! We offer size exchange within 7 days of delivery. The product must be unused with tags attached. Contact us to arrange an exchange.
How do I track my order?
Use the "Track Order" link in the menu — enter your order number (e.g. BJ-10001) and the mobile number you ordered with.
Are the products good quality?
Every item is quality-checked before dispatch. We use premium denim fabrics that keep their shape and colour. If you receive a defective item, we will replace it — no questions asked.
Still have questions? Contact us — we reply fast!